Have Questions?

There are several questions you might have about your pool or hot tub and we would be happy to discuss them with you by phone. However, please take a look at our frequently asked questions and see if we can answer one of them for you here first.

Swimming Pool & Spa Safety

National Water Safety Month

In recognition of the popularity of swimming and other water-related recreational activities in the United States, and the resulting need for ongoing public education on safer water practices, the month of May is National Water Safety Month!

Check out our frequently asked questions.

Is thicker pool liner material better (I’ve heard of 20mil and 27mil)?

Only if you have unusual activities happening in your pool such as large dogs that might claw at the sides of the swimming pool, or heavy activity over and beyond normal swimming and playing activity. You will pay more for the thicker vinyl pool liner material and receive the same warranty as the standard 20mil material. Some patterns are only available in the thicker material so it might be worth the extra cost for this reason.

Will the pattern I choose look good?

Liner Patterns are designed by the manufacture, a design team ensures that all the patterns look good. It comes down to your personal preference.

I’m losing water, how do I know if it’s my liner or not?

Old liners can develop pinhole leaks, leak detection can identify leaks and when possible patch a hole. When multiple pin hole leaks are present it’s time to replace your liner.

My pool and hot tub water looks a little cloudy - is this a chemical imbalance or is my equipment working improperly?

Dingy water could be a result of several things but is most likely due to a PH chemical imbalance. Clearene can rectify this for you by preforming a “pool shock” which will balance the chemicals in your water and take your pool or hot tub from green to clean.

We will also investigate your pool or hot tub to make sure all equipment is working properly and discuss how you can prevent this from happening in the future.

Why is there a chlorine odor?

Not enough free available chlorine. Chlorine in the water is combined with bather or swimmer waste and other organics which can smell. If using bromine the smell is chorobromomines.

What causes eye and skin irritation?

Improper pH, chloramines, bromamines, or combined chlorine or bromine.

Why am I using so much chlorine or bromine?

Low cyanuric acid chlorine test reagents not fresh cyanuric reagent not fresh insufficient superchloringtion poor circulation or filtration visible algae, hidden biofilm or mildew heavy rain or run-off from other areas high water temperature over-hanging plants or trees high chlorine ion or bromide ion levels heavy or excessive bather load heavy organic load (bugs, insects,rodents,dust, fertilizer, grass clippings, etc.) solvents or cleaners, insecticides or pesticides used nearby tile cleaners or deck cleaners ashes from brush or forest fires pets, ducks, fowl, nitrates over 10ppm or phosphates over 125ppb high total dissolved solids)

Why do I have foaming?

Buildup of body oils deodorants, perfume, cologne, cosmetics, soap residue, hair spray, and other personal care chemicals low calcium hardness soft water source water foamability over use or over-dosing algaecide, over-dosing enzymes filter cleaner residue or deck washing

Why is there a white hard substance on the water line of my vinyl liner or the tile of my pool or spa?

This is scale formation because of high calcium hardness, high pH, or high total alkalinity.

Why do I have algae? (green, yellow, brown, black, pink or white)

Insufficient free available chlorine or bromine residual. heavy rain or wind can cause this as well. These problems can be solved proactively with our standard, or deluxe weekly services.

Does Clearene Pool and Spa Services accept credit cards?

Yes, we accept VISA and Master Card.

At Clearene Pool & Spa our goal is simple…

To provide exemplary services for your pool or spa by trained technicians at an affordable price. We pride ourselves on our friendliness,
professionalism and 5-Star Service.

Consumer Pool & Water Safety Brochures

The APSP has a variety of water safety brochures and booklets with a wealth of information about pools, spas, and hot tubs. Show your customers that you care about their safe enjoyment of pools, spas, and hot tubs.

Professional Pool and Spa Services – Minnesota – Wisconsin
Minneapolis – St. Paul – Eden Prairie – Twin Cities – Apple Valley – Rogers – Eagan – Forest Lake – Maplewood – North St Paul – Oakdale – Woodbury – Afton – Maple Grove

Main line: 952-935-2373
SMS/MMS: 612-217-8730
Email: info@clearene.com
Regular Business Hours
Monday-Friday 7:30-5:30
Saturday available by appointment.

We pride ourselves on our friendliness, professionalism and 5-Star Service.